Block lost card:
+41 58 958 83 83 (24h)
Pay conveniently wherever you are
Pay with just a flick of your wrist.
Fitbit Pay doesn’t require you to carry a smartphone or card: simply press the left-hand key of your Fitbit Ionic watch and hold the watch up to the terminal – that’s it!
Security guaranteed.
All the payments you make with Fitbit Pay are just as secure as ordinary transactions made with a card. Or even more secure – because your card details are kept encrypted and are not transmitted to the vendor when you pay.
Set up Fitbit Pay.
Download the latest version of the Fitbit app and follow the instructions provided in the app.
Support
Are the payments I make with Fitbit Pay secure?
Yes. Comprehensive security measures apply to payment confirmations (authorisation) as well as data protection.
Payment authorisation: A personal security code is required in order to use Fitbit Pay (wearable PIN). Due to automatic blocking of this personal security code (wearable PIN) on your smartwatch, you have to regularly re-enter the code - for instance, whenever you put on the watch or, at the latest, every 24 hours. If the automatic blocking is deactivated, your personal security code (wearable PIN) will have to be entered the next time you use Fitbit Pay. This ensures that only you yourself can use Fitbit Pay to pay.
Data security: When you add your Viseca card to Fitbit Pay, Fitbit Pay generates an encrypted virtual image of your card on the wearable ("token" = a new digital card number). Only the Mastercard and Visa card organisations are able to identify the cardholder's actual card number from this token. When paying with Fitbit Pay, only the token is transmitted to the vendor, i.e. the vendor does not receive any real card information. In the Fitbit app, the last three transactions you have made with Fitbit Pay are displayed. However, Fitbit does not have access to this encrypted transaction information, because the information is only de-encrypted once it is on the wearable (not by the provider). This ensures the best possible protection for your card and transaction data.
Where can I use Fitbit Pay?
Wherever contactless payment is accepted.
Fitbit Pay can also be used internationally.
What is Fitbit Pay?
Fitbit Pay is a payment facility from Fitbit that lets you make contactless payments easily and securely using your smartwatch (currently, the Ionic model).
What do I need in order to be able to use Fitbit Pay?
A smartphone or tablet is needed to activate Fitbit Pay on your watch with the Fitbit app.
When paying with Fitbit Pay, do I have to enter the PIN code for my card at the payment terminal?
No. The use of Fitbit Pay requires a personal 4-digit security code (wearable PIN). Once you have entered this personal security code on your smartwatch, you no longer have to enter any further PIN code at the payment terminal (neither the PIN code for your card nor the wearable PIN) in order to authorise the payment, regardless of the amount.
Do I have to be registered for VisecaOne in order to use Fitbit Pay?
Yes. VisecaOne is the digital service for your card that gives you a comprehensive overview of your spending at all times. The personal details (e-mail address, mobile number etc.) you store in VisecaOne are required for the security check conducted when you activate Fitbit Pay.
Which Viseca cards can be used with Fitbit Pay?
Fitbit Pay can be used with all personal cards issued by Viseca? Do you not yet have a card issued by Viseca? Find out more here.
Can I activate more than one card for Fitbit Pay?
Yes. You can activate up to 6 cards.
How do I pay for purchases with Fitbit Pay?
- Press the left-hand key of your watch for 2 seconds.
- If prompted to do so, enter your 4-digit personal security code.
- Select the card you want to pay with and hold your watch up to the payment terminal.
- When the transaction has been completed, your watch will vibrate and a tick will be displayed on the screen.
Do I have to have my smartphone with me in order to use Fitbit Pay with my watch?
No. Payments can be made with your watch even if your smartphone is not nearby. Your watch also does not have to be connected to the Internet.
How high is the spending limit with Fitbit Pay?
The Fitbit Pay spending limit is the same spending limit that otherwise applies to your card.
Where can I view the transactions I make with Fitbit Pay?
In VisecaOne you can view all the transactions made with your card. In the “Wallet” menu of the Fitbit app, only the last 3 transactions made with Fitbit Pay are shown.
When I use Fitbit Pay, can I still collect surprize points?
Yes, if you are registered for the surprize rewards programme. Find out more here.
I forgot my personal security code, or I entered it incorrectly multiple times – how can I unblock my watch with my smartphone?
Reset your personal security code in the Fitbit app.
I lost my watch – what should I do?
Block or delete a card activated for Fitbit Pay in the “Wallet” menu of the Fitbit app or online in the Fitbit dashboard. You will still be able to use the physical card to make transactions. If you have other questions, please call our customer service on +41 58 958 81 70.
I lost my watch and my smartphone – what should I do?
Deactivate Fitbit Pay online in the Fitbit dashboard. You will still be able to use the physical card to make transactions. If you have other questions, please call our customer service on +41 58 958 81 70.
How do I block or deactivate a card for Fitbit Pay?
You can block and unblock cards activated for Fitbit Pay in the “Wallet” menu of the Fitbit app. You will still be able to use the physical card to make transactions.
My transaction with Fitbit Pay was declined – what should I do?
Check the transaction overview and your card’s spending limit in VisecaOne. If you have other questions, please call our customer service on +41 58 958 81 70.
Unfortunately, we cannot answer your question.
Answers to other questions about Fitbit Pay may be found here
Answers to other questions about Fitbit Pay may be found here
Excerpt from the terms and conditions governing the use of VisecaOne
